sangtoto Privacy Policy
This page describes what we collect when you use sangtoto and how we keep that data protected. We at sangtoto collect personal information to verify your identity, process your deposits and withdrawals, and maintain account security. Our platform operates across football markets (Liga 1, Piala AFF, Champions League), live-dealer games, slot offerings, and esports tournaments. All data handling follows applicable privacy law in your jurisdiction.
We do not sell your personal information to third parties. We share data only with payment processors, identity-verification providers, and legal authorities when required by law. Your data is encrypted in transit and at rest. We apply two-factor authentication and password hashing to protect your account. This policy explains our practices in detail.
For questions about your data or to request access, contact our support team through live chat, email, or in-app messaging. For legal terms and account conditions, visit our Terms page. For other legal notices, visit our Legal Notice page.
What we collect on sangtoto
When you create an account on sangtoto, we collect your full name, date of birth, email address, and phone number. During KYC verification, we collect a copy of your government-issued ID (KTP, passport, or driver's license), proof of address, and a selfie. We store these documents securely and use them only for identity verification and compliance purposes.
We collect transaction data when you deposit or withdraw funds. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. We collect your account activity, including login times, games played, and market selections. We do not collect your exact location, but we may infer your general region from your IP address for fraud prevention.
- Personal identifiers: name, date of birth, email, phone number, ID documents.
- Financial data: deposit and withdrawal records, payment method details, transaction history.
- Account activity: login times, game selections, market activity, account settings.
- Technical data: IP address, browser type, device type, session duration.
How we use your data on sangtoto
We use your personal information to verify your identity, process your account requests, and comply with anti-money-laundering regulations. When you submit a withdrawal request, we review your transaction history and account activity to detect suspicious patterns. If your request matches our standard criteria, it moves to processing. If we detect unusual activity, we may request additional information before approving the withdrawal.
We use your email and phone number to send account notifications, including login alerts, withdrawal confirmations, and security updates. We use your transaction data to generate your account statement and tax records. We use your activity data to improve our platform, identify technical issues, and prevent fraud. We do not use your data for marketing purposes unless you have explicitly opted in.
Our servers may sit outside your jurisdiction. Your data may be transferred to and processed in countries other than Indonesia. We apply the same security standards to all data, regardless of location. By using sangtoto, you consent to this data transfer.
Third-party processors and data sharing
We share your data with payment processors to complete your deposits and withdrawals. These processors include the banks and e-wallet providers you select (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We share your identity documents with third-party verification services to confirm your identity. We may share your data with legal authorities if required by court order or applicable law.
We do not share your data with advertisers, data brokers, or marketing firms. We do not sell your personal information. Third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Cookies and tracking on sangtoto
We use cookies to maintain your login session and remember your preferences. Session cookies expire when you close your browser. Preference cookies persist for up to one year. We do not use cookies to track your activity across other websites. We do not use third-party tracking pixels or analytics services that identify you personally.
You can disable cookies in your browser settings. Disabling cookies may prevent you from logging into sangtoto or accessing certain features. We do not require you to accept non-essential cookies to use our platform.
Your rights and data access on sangtoto
You have the right to access your personal data, request corrections, and request deletion of your account. To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe. We may retain some data for legal or compliance purposes even after account deletion.
You have the right to object to data processing for marketing purposes. You have the right to data portability — we can provide your data in a standard format. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
Data retention and account closure
We retain your personal data for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and tax law. We may retain transaction records indefinitely for audit and compliance purposes. We delete non-essential data (such as session logs) after one year.
If you request account closure, we will deactivate your account and stop processing new transactions. Existing transactions will be completed according to our standard procedures. Your data will be retained as described above.
Policy updates and contact information
We may update this privacy policy at any time. Material changes will be communicated to your registered email address. Your continued use of sangtoto after changes are published constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.
If you have questions about this policy or your data, contact our support team. We are available through live chat during business hours, email at any time, and in-app messaging. For data access requests or complaints, email our data protection team directly. We will respond within a reasonable timeframe.